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1.3. I can't connect to the ILS admin tool - How do I run a traceroute?

To run traceroute on Windows:

Open the command prompt:

1. Go to Start > Run.
2. Type cmd and press the Enter key on the keyboard.
3. This will bring up a command prompt window. It has a line that looks like this:
   C:\Documents and Settings\yourname> _
   with a cursor blinking next to the ">" symbol.
4. In the command prompt, type: tracert [hostname] where [hostname] is the IP/name of the server that you are testing.

You will have to wait up to a minute or more for the test to complete. It will generate a list of the connections between the client and recipient IP address.

To run traceroute on a Macintosh:

If you have OS X, you can use the built-in network tools.

1. Macintosh HD navigate to Applications > Utilities.
2. In the Utilities folder, double-click one of the following programs:
   Network Utility. Click the Traceroute tab and enter the hostname

Terminal. In Terminal, type traceroute [hostname] where [hostname] is the name of the server that you are testing.

You will have to wait up to a minute or more for the test to complete. It will generate a list of the connections between the client and recipient IP address.